While I was in the process of getting my order shipped, I was able to contact Ms. Lee regarding my questions and she'd email me back within 24 hours. She gave very personable and friendly service and made sure that I would be 100% satisfied with the order. When I got my item, I even got a certification from a gemologist to show that the ring was truly the 14K gold that I wanted. She even sent me little gifts along with my actual order! I would highly recommend this service to anyone that's interested in general jewelry or religious themed jewelry.